Terms and Conditions

Welcome to Jemima Fisher Art. All the artwork you see here is created and owned by Jemima Fisher.  By purchasing from my shop, you are automatically agreeing to the Terms and Conditions as laid out below, so please have a read through.

 

PRIVACY AND SECURITY

Any customer personal details, including names, address, phone numbers, email address and credit cards details are not recorded, sold, shared or rented to any 3rd parties.

 

PRICING

All prices are in GBP (Great British Pounds £) and will state clearly if shipping is or is not included. Jemima Fisher Art reserves the right to change the pricing without prior notice. If there are any variations available, these will be clearly listed with extra prices stated, in the listing.

 

PAYMENTS

Items can be purchased using Paypal or credit card via STRIPE (secure online payment processing). Your item will be shipped once payment has been received in full.

Jemima Fisher Art is happy to set up a payment plan for items over £100. Please email for more information and discussion.

 

SHIPPING

All items over £20 (20 GBP) are posted using Royal Mail tracked/signed service, including international shipping. For items larger than Royal Mail parcel size, a courier company will be used. Tracking numbers will be available upon request.

 

Jemima Fisher Art endeavours to post items within 3 - 7 days; this wide despatch period is due to living in a very rural area. If there is a delay, for whatever reason, Jemima Fisher Art will contact you.

If your purchase is for a specific occasion and you require it by a certain date, please email Jemima Fisher Art so this deadline can be met; if Jemima Fisher is not made aware of any deadline, she cannot be held responsible for the customer not receiving the item in time.

 

Please ensure your shipping address is correct, as once your order has been dispatched Jemima Fisher Art cannot alter the address, and you will be charged the applicable postage rate to resend.

Items posted within the UK usually take between 1 - 3 working days. International shipping usually take up to 3 weeks, depending on the country and service used, and on rare occurrences can take slightly longer. On very rare occasion, overseas shipments may be subject to import duties and tax. Additional charges must be at the customer’s expense. Jemima Fisher Art has no control over these charges and accepts no responsibility for any additional overseas costs.

 

Your item will be carefully packed using strong boxes and internal protection to ensure the item/s are safe during transit. On the unfortunate event that the artwork is damaged or lost in transit, please email Jemima Fisher Art immediately, providing photographs and a clear description of damage, in order that compensation can be claimed from Royal Mail or courier company. The customer must keep the item and all packaging until the claim is resolved and refunds have been issued. The compensation will be provided by Royal Mail/courier company, not Jemima Fisher Art.

 

RETURNS & EXCHANGES & CANCELLATIONS

Jemima Fisher Art offers clear photos and dimensions of each item, and is proud of the quality of craftsmanship that goes into each piece. Any ‘quirks’ that are deemed necessary to point out, will be done so in the listing, so the customer is fully informed about what they are purchasing.

 

Jemima Fisher Art would like you to feel confident when purchasing a piece of artwork and that you are satisfied with your item. If, for whatever reason, you are not satisfied with your purchase, it can be returned for exchange or refund, excluding the shipping costs.

 

Jemima Fisher Art can only accept returns under the following conditions:

 

- The customer has contacted Jemima Fisher Art prior to return, with photos and a reason for the return, within 3 days.

- The item is undamaged and returned in the same state it was sent.

- It is returned within 7 days of receipt

- The customer must ensure the item is packaged carefully (as it was received) and uses

appropriate postal and recorded delivery methods with relevant insurance cover in place.

 

Jemima Fisher Art is not responsible for the loss or damage of any returned product in transit. Upon satisfactory receipt of the returned goods, Jemima Fisher Art will endeavour to refund the customer within 7 days, minus the costs of initial shipping and packing charges. Once 7 days have passed, the opportunity for return and refund/exchange has finished.

 

A customer can cancel their purchase with a full refund, up until it has been despatched. Once the item has shipped, it is not possible for me to retrieve the artwork. If the purchase is a custom order, the customer can cancel within 7 days of sending the deposit, but after that period the deposit is not refundable.

 

COPYRIGHT

Unless otherwise indicated, copyright of Jemima Fisher Art is owned by Jemima Fisher. All rights reserved. It is illegal to reproduce any of Jemima Fisher’s artwork, and anyone who breaches this copyright law will be prosecuted accordingly.